Splash Is Experiencing Intermittent Issues in the Confirmation Touchpoint

Incident Report for Splash

Identified

The issue has been identified and a fix is being implemented. Our stop-gap fix will remain in place until the full solution is implemented.

Posted Dec 07, 2024 - 00:02 UTC

Update

A stop-gap solution has been put in place while we work to address the root of the issue. Some users may continue to experience errors when accessing the Confirmation Touchpoint.

Posted Dec 06, 2024 - 16:29 UTC

Investigating

Splash is presently experiencing an issue with the Confirmation Touchpoint. A subset of users are unable to access, edit, or save changes within the Confirmation Touchpoint (CMS).

We are actively investigating the underlying cause of this issue.

Posted Dec 05, 2024 - 23:53 UTC

This incident affects: Logged In Experience (Email Design).