All Systems Operational

About This Site

Welcome to Splash's home for service status. On this page, you will find status information for various Splash services as well as status information for some integral third-party services that Splash relies upon.

Splash Website ? Operational
Splash Email Sender ? Operational
Splash Integrations ? Operational
Integrations Queue Operational
Zoom ? Operational
Marketo ? Operational
HubSpot ? Operational
SalesForce ? Operational
On24 ? Operational
BlueJeans ? Operational
Eloqua ? Operational
Slack ? Operational
Guest Experience ? Operational
Guest RSVP ? Operational
Guest Ticketing ? Operational
Event Pages ? Operational
Virtual Events ? Operational
Logged In Experience ? Operational
Design Tools ? Operational
Guest List Management ? Operational
Event Creation ? Operational
Team Management ? Operational
Analytics & Reporting Operational
Stripe (Ticketing Partner) ? Operational
Stripe API Operational
Stripe Checkout.js Operational
AWS (Amazon Web Services) Operational
AWS ec2-us-east-1 Operational
AWS s3-sa-east-1 Operational
AWS dynamodb-us-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Splash Is Experiencing Site-Wide Downtime
Resolved - Splash experienced a site-wide issue and was unavailable from approximately 1:30 AM - 1:39 AM EST.
Apr 14, 05:30 UTC
Apr 13, 2021

No incidents reported.

Apr 12, 2021
Email analytics are delayed in appearing within the Email Sender for a subset of event sites
Resolved - This incident has been resolved.
Apr 12, 17:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 15:52 UTC
Update - We established a communication with our third-party provider. We are continuing to work on a fix for this issue.
Apr 12, 14:15 UTC
Identified - We have identified email analytics are successfully processing through the Splash system from our third-party provider. Further investigation is required to determine the source of the issue. At this time, we are working with our third-party provider and expect to have an update to the incident on Monday, April 12 at 10 AM ET.
Apr 9, 21:07 UTC
Investigating - We are currently investigating this issue.
Apr 9, 20:37 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Intermittent failures within our Amazon Cloud Provider are being investigated
Resolved - This incident has been resolved.
Apr 9, 01:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 22:56 UTC
Investigating - We are currently investigating this issue. Recurrence of the same incident.
Apr 8, 22:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 21:59 UTC
Investigating - We are currently investigating this issue.
Apr 8, 21:48 UTC
Apr 8, 2021
Reports of branding changes on registration forms
Resolved - This incident has been resolved.
Apr 8, 23:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 8, 22:01 UTC
Investigating - We are currently investigating this issue.
Apr 8, 18:51 UTC
Unable to load Guests tab in AMER region
Resolved - This incident has been resolved.

The incident would only impact the organizations with Team Manager and Sessions enabled.
Apr 8, 17:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 17:52 UTC
Identified - The incident impacts guests management across all roles facilitated by Team Manager
However, if you don't have the team manager organizational property enabled, guest management works as expected
Apr 8, 17:46 UTC
Investigating - We are currently investigating this issue.
Apr 8, 17:13 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

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