Identified - The issue has been identified and a fix is being implemented. Our stop-gap fix will remain in place until the full solution is implemented.
Dec 07, 2024 - 00:02 UTC
Update - A stop-gap solution has been put in place while we work to address the root of the issue. Some users may continue to experience errors when accessing the Confirmation Touchpoint.
Dec 06, 2024 - 16:29 UTC
Investigating - Splash is presently experiencing an issue with the Confirmation Touchpoint. A subset of users are unable to access, edit, or save changes within the Confirmation Touchpoint (CMS).

We are actively investigating the underlying cause of this issue.

Dec 05, 2024 - 23:53 UTC

About This Site

Welcome to Splash's home for service status. On this page, you will find status information for various Splash services as well as status information for some integral third-party services that Splash relies upon.

Logged In Experience ? Degraded Performance
90 days ago
99.99 % uptime
Today
Event Page Design (CMS) ? Operational
90 days ago
99.99 % uptime
Today
Guest List Management (RSVP & Ticketed) ? Operational
90 days ago
99.99 % uptime
Today
Event Creation ? Operational
90 days ago
99.99 % uptime
Today
Team Management ? Operational
Analytics & Reporting Operational
Email Design ? Degraded Performance
User Login ? Operational
90 days ago
99.99 % uptime
Today
Event Settings Operational
90 days ago
99.99 % uptime
Today
Guest Experience ? Operational
90 days ago
100.0 % uptime
Today
Guest RSVP ? Operational
90 days ago
100.0 % uptime
Today
Guest Ticketing ? Operational
Event Pages ? Operational
Virtual Events ? Operational
Splash API ? Operational
90 days ago
100.0 % uptime
Today
Splash Email Sender (Deliverability) ? Operational
90 days ago
100.0 % uptime
Today
Splash Integrations ? Operational
Integrations Queue Operational
Zoom ? Operational
Marketo ? Operational
HubSpot ? Operational
Salesforce ? Operational
On24 ? Operational
BlueJeans ? Operational
Eloqua ? Operational
Slack ? Operational
Splash API ? Operational
Pardot Operational
Greenhouse Operational
Zapier Operational
Yext Operational
Splash Studio ? Operational
Payment Processing ? Operational
Stripe API Operational
Stripe Checkout.js Operational
Braintree Operational
AWS (Amazon Web Services) Operational
AWS ec2-us-east-1 Operational
AWS s3-sa-east-1 Operational
AWS dynamodb-us-east-1 Operational
EMEA Region (Europe) ? Operational
Mobile Host App (iOS) Operational
Mobile Host App (Android) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 2024 - 22:26 UTC
Scheduled - Splash will perform routine non-disruptive maintenance during the dates/times indicated in this status update.

We will be updating our database configuration for splashthat.com and splashthat.eu. We do not expect service degradation as the maintenance has been automated and verified in pre-production environments.

Dec 11, 2024 - 00:06 UTC
Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

Unresolved incident: Splash Is Experiencing Intermittent Issues in the Confirmation Touchpoint.

Dec 6, 2024
Dec 5, 2024
Dec 4, 2024

No incidents reported.

Dec 3, 2024
Completed - The scheduled maintenance has been completed.
Dec 3, 10:43 UTC
Scheduled - We will be updating changes to our Database configuration behind splashthat.eu. We do not expect any form of service interruption as this has been verified in pre-production environments.
Nov 28, 04:52 UTC
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.